Terms and conditions for returns, exchanges, and refunds
Due to the custom nature of our furniture, all sales are final once production has begun. We work closely with clients during the design and approval process to ensure satisfaction before manufacturing begins. This collaborative approach allows us to address any concerns and make adjustments before production commences.
Custom furniture is manufactured specifically to your measurements, specifications, and design preferences. As such, these pieces cannot be resold to other customers, which is why we require final approval before production begins.
Before production begins, you will receive detailed design drawings, material samples, and a comprehensive quote for your review and approval. We encourage you to ask questions, request modifications, and ensure the design meets your expectations during this approval phase.
Once you sign the design approval and production agreement, production will commence. At this point, the order becomes final and cannot be cancelled without incurring cancellation fees as specified in your agreement.
If you receive a piece with manufacturing defects or quality issues that do not meet our standards, please contact us immediately. We stand behind our craftsmanship and will work to resolve any legitimate quality concerns.
Upon notification, we will inspect the item and, if the issue is confirmed to be a manufacturing defect, we will provide appropriate resolution which may include repair, replacement of defective components, or in rare cases, a full replacement or refund.
Quality issues must be reported within the inspection period and must be related to workmanship or material defects, not normal wear and tear or damage caused by misuse or accidents.
Upon delivery and installation, you have 14 days to inspect your furniture and report any defects or issues. This inspection period allows you to thoroughly examine the piece, test all mechanisms, and verify that everything meets the agreed specifications.
After this 14-day period, warranty terms apply as specified in your project agreement. It is important to report any concerns promptly during the inspection period to ensure timely resolution.
During installation, our team will demonstrate proper use and care of your furniture. Please take this opportunity to ask questions and ensure everything functions as expected.
To initiate a return or report an issue, please contact us immediately using the information provided on our contact page or at info@craftedspecial.cv. Provide detailed information about the issue, including photos if applicable, and your order or project number.
We will review your request and guide you through the process. For quality issues, we may request additional information or arrange for an inspection. Once approved, we will coordinate the return, repair, or replacement process.
All returns must be authorized by us before items are shipped back. Unauthorized returns may be refused, and shipping costs will be the responsibility of the customer.
If a return is approved due to our error or a manufacturing defect, we will cover all return shipping and handling costs. We will arrange for pickup or provide prepaid shipping labels as appropriate.
Returns initiated for reasons other than manufacturing defects or our error may be subject to shipping charges. These charges will be deducted from any refund amount or billed separately, as applicable.
Items must be returned in their original condition, properly packaged to prevent damage during transit. We are not responsible for damage that occurs during return shipping if items are not properly packaged.
Refunds, if applicable, will be processed within 30 days of approval and will be issued to the original payment method. The refund amount will depend on the specific circumstances and may be prorated based on the extent of any issues.
For custom pieces that have been partially completed, refunds may be calculated based on work completed and materials used. Any refund amount will be clearly communicated before processing.
Please note that processing times for refunds may vary depending on your payment method and financial institution. We will provide confirmation once the refund has been processed.
Our warranty covers defects in materials and workmanship under normal use conditions. Warranty terms are detailed in your project agreement and typically cover a specified period from the date of installation.
Warranty does not cover damage resulting from misuse, accidents, modifications made by others, exposure to extreme conditions, or normal wear and tear. Regular maintenance and care as recommended by us are required to maintain warranty coverage.
If you have questions about our return policy or need to initiate a return, please contact us at info@craftedspecial.cv or through our contact page. We are committed to ensuring your satisfaction and will work with you to resolve any concerns.
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